Refunds
The reservation deposit is non-refundable. No refunds will be given for unused hotel accommodations, meals, trips to sites of interest or climbing or trekking logistical services during the itinerary. The itinerary cost is quoted as a package and no refunds are granted for any services not taken advantage of during the trip.
If a Scheduled Itinerary does not have the required minimum number of participants, our company will be forced to cancel the trip and give a full refund to all members. Should clients be interested, the payment can be transferred to another itinerary without the transfer fee. If the participants preferred to take part in the original itinerary with the smaller group, an additional fee per member would be requested to cover additional trip expenses.
Cancellation
The following are the fees applicable upon receipt of trip cancellation notice
1. 90-180 days before departure - $80.00 penalty (in addition to deposit forfeiture)
2. 60-89 days before departure - 55% of Program Cost (in addition to deposit forfeiture)
3. 16-59 days before departure - 80% of Program Cost (in addition to deposit forfeiture)
4. 16 days – departure date and Trip “no-shows” will not be granted a refund.
Land Cost Includes
• All transportation as noted in the itinerary
• All logistic material for the group: dining, kitchen and bathroom tents, chairs, tables, etc.
• Mountain personnel: Guides, cook, porters, donkeys, etc.
• Trip guides and assistants
• Entrance fees to sites of interest
• American breakfast at all hotels
• Hotel or hostel accommodations (based on double occupancy)
• All meals during the trek. Other meals are specified in the itinerary.
Land Cost Does Not Include
• International round-trip airfare to Lima, Peru
• Excess baggage charges
• National or international airport taxes
• Cabs or domestic flights
• Restaurant or hotel meals
• Alcoholic drinks, room service, laundry or phone calls
• Additional lodging charges for single occupancy
• Insurance of any kind
• International vaccinations
• Medical expenses
• Helicopter evacuation or other means, hospital stays in case of emergency
• Personal mountain clothing
• Tips for all staff.
• Costs incurred due to trips delays or circumstances beyond our control
Reservations and Confirmations.
Our on-line form opens up automatically once an itinerary and its cost is accepted by the client, enabling you to make a reservation. Once the dates are confirmed and prices are accepted, your reservation will be immediately entered into our system. Shortly thereafter, you will receive information on your reservation’s status. If you are a group traveling without an agency, you can provide all the participants’ names once the cost is accepted. When working with groups, we ask for a preliminary name list 90 days before your arrival and a definite list 45 days in advance, so that room and logistical services can be confirmed.
During the high tourist season, between June and October, when most hotels are booked, date changes on short notice are difficult. Therefore, we want to be familiar in advance with the preferences and service standards required by each client. For this reason, it is important to specify all your needs when filling out the on-line form.
We ask that you confirm your reservation 45 days in advance, especially in the case of a large group. It is important that you send the following information to our system: amount and service category required, full names as they appear on the passports, passport number, occupation and nationality. It is important to let us know about your eating habits and preferences. (vegetarian, etc).
